Anonymous
map-marker Saint Louis, Missouri

Paper delivery was to start 3/9..no paper to date,several calls to call center,still no paper..was promised call from district manager,no calll…the most awful customer service!,,

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No newspaper delivered since ordered 3/7..was promised delivery to begin 3/9!call center is ridiculous!
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User's recommendation: Don’t order

Michelle G Nns

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Verified Reviewer
| map-marker Saint Louis, Missouri

Newspaper. Delivery.

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I would like to cancel my News Paper since I dont get it every day, because the driver doesnt feel like delivering every day. If I dont get my paper on Monday, he puts it in with Tuesdays paper.

He does this quite often during the week on weekends I do not get the paper till 11 or 12 oclock in the afternoon. Today is January 13, 2024 I did not receive my newspaper yesterday nor have I received it today at 11:40 AM. The driver when he does come through my neighborhood speeds and runs every stop sign. When he throw the paper in my driveway, he is going so fast that sometimes it rolls out of the driveway into the middle of Edmundson Road.

This is absolutely ridiculous. I am tired of getting upset when I try to call and speak to someone in the United States and all I ever get is someone overseas that promises me that someone will call me back, which never has happened, so until you get a new driver please cancel my subscription and refund me the rest of whats left of my money.

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Cons:
  • Delivery service sucks
  • Customer service is overseas

Preferred solution: Full refund

Anonymous
map-marker Farina, Illinois

We drove to town 2 days in a row to get the paper. No Sunday paper no Monday paper. Wife POed

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This issue for us in Illinois in Centralia has been an issue for years. I don't wonder why the ratings are so low. If he can't do it replace him.
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User's recommendation: No post dispatch bring back the Globe Democrat.

Tom M Dty

Help re-blow what more do you need Mike God I’ve been trying for two weeks to talk to someone

Hey TLP I cannot access my account. Im tired. Ive been struggling with it for a week this is ridiculous. I just want to talk to somebody goddamnit. I been trying for a week. How are my God? I cant believe the way you do business I want to talk to someone I have a problem. I cannot access my account. no help this is ridiculous. Trying to use this communication device my God do I have 100 words already.
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Pros:
  • Very weak
  • Music
  • Communication skills

Preferred solution: Deliver product or service ordered

Donna E Lhe

Can’t access online

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Did the online subscription. money came out of my account , got email with a Transaction Id #. That was more than 4 days ago, and it wont log me in . It wont let me cancel either . I called and she says she cant locate any account and will escalate it but cant give any time frame . What the hey, guess Ill have to close bank account to avoid a renew charge for an account that doesnt exist other than to take money from my bank account
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Loss:
$1
Cons:
  • Everything so far

Preferred solution: Full refund

User's recommendation: Don’t do it

Anonymous
map-marker Saint Louis, Missouri

Delivery problems

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Didnt get the paper but yet my neighbor did xn bbbbbdidntgetthepaperbutmyneighbordiedidntgetthepaperagaib
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User's recommendation: Don’t get the paper

Carolyn G Zop

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Verified Reviewer
| map-marker Saint Louis, Missouri

Service

I am currently receiving the post Thurs through Sunday Which I DID NOT ORDER. I have tried to call.

They agreed to stop the delivery but it's still coming. When speaking with the help line I felt certain I was not understood. AND I AM STILL RECEIVING THE PAPER. I tried to email and had no luck.

In the last year or so, I gave a gift subscription to a friend and ordered delivery to my home which I canceled after a few months.

All of my communications to achieve these subscriptions have been difficult, usually requiring repeated calling or emailing to achieve. PLEASE stop my current unordered delivery.

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Pros:
  • Good paper
Cons:
  • Bad handling business

Preferred solution: Delivery stopped

User's recommendation: Good luck

Sanjuanita Dyx
map-marker Saint Louis, Missouri

Cannot access my subscription or change password

I have subscribed to P.D, Stltoday months ago but my access was repeatedly blocked. Today I tried to subscribe again to be told my email was actively subscribed. I tried several times to change my password but each time was told invalid key. Joann Burnham stljoie@***.net
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Rhonda A Llu

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Verified Reviewer

Online subscription cancellation

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You cannot reach a live person at any number with most numbers just hanging up on you. They charged me for 3 months online subscription when I never signed up. Despicable
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Loss:
$34
Cons:
  • No customer service

Preferred solution: Full refund

Rhonda A Llu

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Verified Reviewer
| map-marker Chicago, Illinois

Online subscription cancellation

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Cant get ahold of anyone every number hangs up on you. They charged me for 3 months and I didnt request it and I want my money back
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User's recommendation: Don’t ever subscribe to them

CHRISTOPHER H Vhe

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Verified Reviewer

Modify subscription

We have been STL PD subscribers for many years. My wife and I are respectively 81 and 79. We want to change from our regular subscription to the senior subscription for which I will pay an annual fee.
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Preferred solution: Price reduction

Anonymous
map-marker Chicago, Illinois

NO PAPER & THEY kEEP CHARrGING US

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We have called for over 2 months because we have not had a paper delivered & the problem is not fixed after many promises from their customer service. We also continued to get charged & no refund given! The customer service makes many promises but the follow up action is non existent. We have had the paper delivered for many years & supported the continued production of a paper but are frustrated in the follow up of our satisfaction. Very frustrated!!!
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Helena M Frg

Subscription clarification

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I have not spoken or interacted with anyone from the Post Dispatch or STL.com. I am trying to subscribe or clarify my current subscription, and I am getting no help. At this point I am truly angry. Are you just trying to alienate paying customers??!
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Preferred solution: Clarification

Anonymous
map-marker Chicago, Illinois

No papers for a month & still did not get today

It has been 6 weeks without a paper after too many calls to count. Don't charge us again. We would love to cotinue getting the paper but will nit pay for something we dont get. Worst service we have had in all the years of having the paper. Guess we give up
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Esco Ety

Didn't get paper today

I didnt get my paper today and this isnt the first time this has happen , Im sick and tired of it one more time missing my paper I will be canceling
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User's recommendation: Don’t get the paper delivered

Princeston Oeh

To get the paper that is being delivered stopped.

Need to stop the delivery to11373 Taplin avenue Bridgeton mo.63044 the customer know longer lives there. You can call me and I will explain. 314-413-****. Thank you
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Preferred solution: The paper delivery stopped

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